Booking Terms & Conditions

Just a quick note - please have a read of our terms and conditions before booking your party!

Last Updated : 17th February 2026

Paying For Your Party

To secure your booking, we’ll need a small deposit by credit or debit card (unless you’re a commercial customer paying by invoice). The rest of your balance is paid directly to your entertainer in cash, cheque or transfer on the day.

Entertainer Arrival Time

Your entertainer will arrive at your venue 30 - 60 minutes beforehand (depending on party) to set up their party magic!

If there’s a delay and you haven’t heard from them, please don’t panic - just give us a call on 07815 176137

Upstairs & Basement Venues

Got steps? No problem! For venues with stairs (or 6+ steps), we’ll need a bit more time - 15 extra minutes for setup and pack down - and a small £5 fee to cover the extra effort.

Venue Unloading & Parking

Please ensure there’s free parking available at your venue (including on-street parking). If paid parking is in place, we kindly ask that you cover the full duration (from setup to pack down).

For health, safety, and practical reasons, we must be able to safely pull up and unload directly outside the venue or within the immediate vicinity. Our entertainers carry heavy equipment and need to make multiple trips in and out of the venue, so unloading on double yellow lines or red routes is not possible.

After unloading, we also ask that suitable parking is available within a minute’s walk of the venue.

If a parking fine sneaks its way to your entertainer due to missing or incorrect parking info, we’ll (reluctantly!) have to pass the cost on to you.

Maximum Children

To keep the fun safe and stress-free, here are our max guest numbers:

Dino Dig Party - 30 kids
Pirates and Mermaids Party - 30 kids
SuperHero Party - 30 kids
Rainbows and Unicorns Party - 30 kids
Ninja Go Party - 30 kids
Chocolate Factory Party - 30 kids
Witches and Wizards Party - 16 kids
Spy Quest Party - 12 kids

(Parents, toddlers, and babes in arms not included in these numbers.)

Food Break & Cake Time

Our parties last an hour and a half, therefore it is recommended that our entertainers keep little ones occupied whilst party food is set up. We end with pass the parcel which is when we encourage parents to get the cake and candles ready! Whilst food is eaten we'll take this opportunity to pack away (with our themed music left playing if desired!).

Music Requests

Want to hear your child's favourite tracks? Please let us know when booking via email or phone!

Important:

• Please submit your music list at least 7 days before your party. The later we receive your song requests, the harder it may be to source them in time.

• Whilst we will do our best to source and play requested songs, there may be some that aren't accessible or appropriate to specific parties.

Consolation Sweets & Allergies

We provide small consolation sweets during the party. If any guests have allergies or dietary restrictions (religious or otherwise), let us know in advance and we’ll do our best to help. We will also check at the venue, prior to distribution.

What We Don’t Provide

Here’s what you’ll need to sort out yourself:

Venue (we are happy to provide recommendations)
Decorations (what we provide in decor varies with each party theme. Whilst we often provide posters/bunting/photo backdrops, we highly recommend decorating yourselves to have the best birthday atmosphere possible! If you have any questions about the decor provided, please contact us at justperfectparties@icloud.com)
Food and drink
Party-ware (plates, cups etc.)
Party bags

Entertainer Dress Code

For performance/copyright reasons, our entertainers don't wear character costumes, but will wear specific themed clothing to help bring the party to life!

Before Your Party - Understanding What We Provide

We want every family to feel excited, confident and fully prepared for their Just Perfect party.

To help avoid any confusion on the day, we kindly ask all customers to take a few moments to read through the party description and details on our website before your event. Each party type has its own format, activities and features, and this ensures you know exactly what to expect.

If there is anything you are unsure about, or anything specific you would like to ask or share with us, please email us at: justperfectparties.co.uk

This includes things like:

accessibility needs
additional information about your venue
special considerations for your child or guests
anything you would like your entertainer to be aware of
clarifications about what is or is not included in your chosen party

Letting us know these things in writing and in advance ensures we can support you properly and avoid misunderstandings on the day.

Clear communication beforehand helps everyone - you, your entertainer and your guests - enjoy the smooth, magical party experience you’re expecting.

Safeguarding & Supervision (Important)

For all Just Perfect parties, parents or responsible adults remain fully responsible for the supervision, welfare and behaviour of all children at all times.

Our entertainers do not supervise children and do not act in loco parentis.

They provide the entertainment only.

A responsible adult must remain present in the room throughout the party.

Entertainers will always alert a parent immediately if they notice unsafe behaviour, injuries or welfare concerns.

Respectful, Friendly Communication

At Just Perfect Parties, our whole mission is to make your child’s celebration feel magical, relaxed and completely enjoyable. Our team will always speak to you kindly, calmly and helpfully - it’s simply how we work.

We kindly ask for the same friendly approach in return.

We've performed hundreds of parties, and whilst almost all run smoothly, occasionally things like traffic, unusual venues or last-minute surprises can crop up behind the scenes. When they do, we have strong contingency plans and a “show must go on” approach built into everything we do - meaning we act quickly, quietly and professionally to keep your party running smoothly, often before you even notice anything has happened.

Warm, respectful communication on both sides makes the biggest difference during those rare moments. It helps us support you faster, keep everything calm, and ensure the focus stays exactly where it should be: your child having the best party ever.

If a call ever becomes very intense or difficult to follow, we may gently move the conversation to email so we can give you clear information and the best possible help. This protects our team and ensures you receive calm, accurate support.

We truly care about every family we serve (we couldn't do it without you!), and we’re here to make your child’s special day feel amazing from start to finish.

A little kindness both ways goes a long way - and together, we can make every party a wonderful experience.

How to Raise a Concern (Complaints Procedure)

At Just Perfect Parties, we truly want every family to LOVE their party. We work hard to make each celebration fun, memorable and stress-free, and we will always do everything within our power to deliver a fantastic experience for your child and guests.

If something doesn’t feel right on the day, we absolutely want to know - so we can put it right there and then.

The steps below help us resolve issues fairly, quickly and accurately for everyone involved.

Step 1 - Before raising a concern: payment must still be made on the day

Your entertainer must always be paid in full at the end of the party, even if you were unhappy with

part of the service.

This is because your booking covers:

the entertainer’s time
their travel
their preparation
their equipment
the delivery of the party itself

This payment is separate from any complaint you may wish to make afterwards.If you do have concerns, please follow our Complaints Procedure so we can investigate properly and offer a fair outcome.

Important:

If payment is withheld or refused at the party, the booking will be treated as non-payment, and the

outstanding balance will be passed to our accounts team for collection.

Making payment on the day does not affect your right to raise a complaint. We will still fully review

any issues you feel occurred.

Step 2 - Tell your entertainer on the day (where possible)

If you have a concern during the party, please speak to your entertainer straight away. Most issues can be corrected immediately with a small adjustment - for example:

• music volume

• the balance of games vs. dancing

• managing overexcited children

• equipment concerns

Your entertainer can only correct something if they are made aware of it in the moment.

Please note:

If concerns are not raised during the party, and no opportunity is given to resolve them at the time, this may affect the outcome of any later complaint.

Step 3 - If still unhappy, contact us within 48 hours.

If you still feel something wasn’t right, please email us within 48 hours of your party ending, at justperfectparties@icloud.com

This timeframe allows us to:

gather accurate information
speak to your entertainer while events are still fresh
give you the fairest, most reliable outcome

Complaints raised after 48 hours may still be reviewed, but delays can limit what evidence is available.

Step 4 - Provide clear, factual details of what happened

To help us investigate properly, please include:

Party date, time and venue, or your booking reference
Entertainer’s name
A clear description of the issue(s)
Approximate timings of when these occurred
Anything you raised with the entertainer on the day

About emotions vs facts

Parties are emotional occasions - expectations are high, and everyone wants the day to be perfect. We completely understand that.

However, for us to carry out a fair and accurate investigation, we kindly ask that your description focuses on what happened, rather than how it felt.

This keeps the process objective and ensures a balanced, evidence-based outcome for everyone involved.

Step 5 - Supporting evidence (if available)

If possible, please include:

photos
videos
witness comments

We appreciate you may not always have these, but they are extremely helpful, as we are not present

at your party and want to ensure the fairest and most accurate resolution.

Step 6 - What happens next

Once we receive your message, we will:

Review your complaint and any evidence
Speak with your entertainer for their detailed account
Compare everything against our training standards and expected delivery
Provide you with a clear response and next steps

If a genuine service failure occurred, we will put that right.

If the party met expected standards but expectations differed, we will explain why.

Our approach is always fair, balanced and evidence-led.

Important Note

A refund or compensation is not automatic simply because a customer is unhappy.

Bookings are paid for time, skill, expertise and service, not a guaranteed outcome - although we always aim to exceed expectations.

Where service has fallen below our standards, we will always offer a fair resolution. Where the party was delivered correctly, we will explain this clearly and sensitively. Our goal is always fairness - for you, for your entertainer, and for the integrity of the service.

Snow, Flooding & Extreme Weather

If hazardous weather makes it unsafe or impossible for us to reach you, we may have to cancel your

party - but you’ll get a full refund or option to reschedule.